1. What payment methods do you accept?
We accept various payment methods, including Visa, MasterCard, American Express, Apple Pay, Google Pay, and Alipay.

2. How can I track my order?
You can track your order by logging into your account on our website and accessing the "Orders" section for tracking details.

3. How long does shipping take?
Standard shipping typically takes 7 working days, depending on weather and traffic conditions. Please note that delivery days and times are subject to change without prior notice.

4. Do you ship internationally?
Unfortunately, we do not offer international shipping at this moment.

5. Can I change or cancel my order?
Once an order is placed, we cannot make changes.

6. What should I do if I receive a damaged item?
If you receive a damaged item, please contact our Customer Experience Department within 3 days of delivery. We will assist you with a replacement or refund.

7. What is your return policy?
We only accept returns if the item is defective or damaged upon receipt. To initiate a return, please contact our Customer Experience Department within 3 days of delivery and ensure the item is unused and in its original packaging  for eligibility.

8. How can I contact Customer Experience Department?
You can reach our Customer Experience Department by clicking the live chat button on our website or submitting your form here.

9. Do you offer e-gift cards?
Yes, we offer e-gift cards that can be purchased and delivered via email. Check our e-gift card section for more details.